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Republicans are furious that MNLARS has a backlog of 374,000 unprocessed vehicle titles. First, MNLARS stands for Minnesota Licensing and Registration System. The Dayton administration’s rollout of MNLARS is just as troubling as the Dayton administration’s rollout of MNsure. Apparently, the DFL hasn’t figured things out when it comes to IT projects. (For that matter, healthcare.gov on the federal level wasn’t exactly smooth, either. Perhaps, Democrats should get some training courses from IT professionals?)

What’s stunning is that the DFL is putting a higher priority on making employees whole rather than fixing MNLARS. “Rep. Rick Hansen, DFL-South St. Paul, said he and a handful of other lawmakers will introduce a bill next year that would set aside $10 million to help compensate the deputy registrars’ offices for lost revenue. He likened the debut of MNLARS to hitting an iceberg and said he’s worried the impact will be particularly destructive for local offices that rely on the system. “I think it’s really important that we make the deputy registrars whole for their costs that have been incurred through no fault of their own,” he said in a House committee hearing on MNLARS last week. “They got hit by the iceberg, too.”

Let’s be clear about this. MNIT is the iceberg. They didn’t implement this thing right. What’s particularly aggravating is the fact that they’ve had years to implement it properly. There’s no justification for it not getting implemented properly in that amount of time.

In the video, Gov. Dayton said he’d like to apologize for the mistakes that’ve been made by MNLARS. Gov. Dayton, we need a system that works, not an apology from an inept government filled with inept bureaucrats. Towards the end of the video, a gentleman summed things up perfectly, saying “It’s not a bad launch. It’s a bad system.”

Thus far, the state has spent $93,000,000 on launching MNLARS. There’s no way that would’ve been tolerated in the private sector. Further, the problem would’ve gotten fixed in the private sector. Finally, it wouldn’t have cost $93,000,000 to fix. It might’ve cost one-tenth of that at best.

When a profit/market share incentive is introduced into the equation, things get done right the first time. There’s no time for the Joan Redwings of the world to say “We are working on a release … it’s important that we take the time to coordinate a road map. We need to make sure it’s been properly vetted. … We do have a draft document, but I can’t issue draft documents that will change.” The problem would’ve gotten fixed immediately or Ms. Redwing would’ve gotten terminated immediately.

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